The Employee IT Onboarding Solution sources users (imports workers or customers) from any human capital management application, applicant tracking system, workforce management system, contractor management system, or CRM into your directory including Active Directory, Azure AD, Okta, Forgerock and many more listed below. The solution responds to all joiner, mover, and leaver events to enable HR-driven, real-time, automated onboarding and offboarding of employees or customers to and from your IT directories and applications.

When an employee joins an organization and is created in your HCM application or other user source application, the person is automatically provisioned to the various directories and applications appropriate for their role. Likewise, when a person leaves, their access is automatically revoked from their applications. Changes to user attributes are also synced across the IT landscape. Early onboarding to IT is possible by syncing pre-boarded employees from applicant tracking systems.

The solution also generates work tickets in ITSM help desk applications for all manual onboarding tasks including provisioning to disconnected applications, ordering laptops, etc. Approved access requests originated from ITSM self-service portals are also fulfilled through the solution.