Automating ITSM Identity Workflows — from System of Record to Service Desk
Aquera delivers JML ticket generation, access request fulfillment, contractor lifecycle management, and organizational reference data sync — configured point-and-click, no code.
Aquera ITSM Identity Operations connects your systems of record — HCM, candidate recruiting, and non-employee systems covering contingent workers and B2B partners — to your IT service management application and to identity providers such as Okta, Microsoft Entra ID, and Active Directory. SOR change events become ITSM tickets; approved service catalog requests become real access. Automatically, on your schedule.
- Generate JML tickets automatically from SOR change events
- Fulfill approved catalog requests directly in your IDP
- Log every action across SOR, Aquera, ITSM & IDP
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